Survey Blocks Reference

Reference for Survey block types in Digia Engage.

Blocks are the screens a respondent moves through inside a Survey. Choose blocks based on the answer format you need, not based on visual style.

Start with Understanding and Building Surveys if you want the end-to-end Survey workflow before using this block reference.

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Prompt Blocks

Prompt blocks cover common choice, rating, reaction, and voting inputs.

Block	Use it for	Notes
Single-Select	One answer from a list	Best for clean segmentation, such as Smooth vs Could be better
Multi-Select	Multiple reasons or preferences	Use sparingly; too many options increase effort
Rate It	Star, scale, or numeric rating	Good for satisfaction, usefulness, and quick quality checks
Reaction Poll	Fast emotional response	Good for lightweight sentiment, not detailed research
Upvote	Let users vote for preferred items	Useful for feature ideas, topics, or priorities

Common settings across prompt blocks:

• title and optional description

• answer labels

• required or optional response

• media visibility

• tag visibility

• answer layout

• answer styling

Do not repeat the same styling decision for every block. Pick a consistent Survey style and only override individual blocks when it helps comprehension.

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NPS Blocks

NPS blocks are useful when the main answer is a score or sentiment.

Block	Use it for	Notes
Numeric 0-10	Standard NPS or score collection	Use when you need the classic NPS scale
Emoji Scale	Friendly sentiment scale	Good when precision matters less than tone
Smiley Faces	Quick positive, neutral, negative feedback	Best for very short Surveys

For NPS-style Surveys, consider branching:

Score or sentiment	Possible next step
Low	Ask what went wrong
Neutral	Ask what would improve the experience
High	Thank the user or ask for a review

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Form Field Blocks

Form fields collect typed responses.

Block	Use it for	Notes
Short Text	One-line open response	Use for names, short reasons, or quick comments
Long Text	Detailed feedback	Use after a rating or negative answer
Number	Numeric input	Use when min or max validation matters
Email	Contact information	Use only when follow-up is part of the flow

Typed responses require more effort than taps. Ask for them only when the answer is worth the friction.

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Welcome and Result Pages

Block	Use it for	Notes
Welcome	Introduce why you are asking	Optional; skip it for very short contextual Surveys
Result Page	End the flow	Use one or more result pages if different branches need different endings

A result page should make it clear that the Survey is complete.

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Choosing the Right Block

Use this shortcut:

If you need...	Choose...
A clean segment	Single-Select
Reasons or preferences	Multi-Select
A score	Numeric 0-10 or Rate It
Mood or sentiment	Emoji Scale, Smiley Faces, or Reaction Poll
Written detail	Long Text
Follow-up contact	Email
A ranked priority signal	Upvote

Related Pages

• Understanding and Building Surveys

• Survey Branching and Logic

• Survey Global Settings